[Forum] ‘Drive off’ car damage at the Willow Brook Centre

Car park at the Willow Brook Centre, Bradley Stoke, Bristol.

Last Sunday (3rd Feb 2013), we were parked in the Willow Brook Centre car park at Tescos and some unknown vehicle crashed into my car and just drove off.

I am left with an ‘at fault’ insurance claim and an excess fee of £300.

Matt Taylor, the supervisor at Willow Brook, told me this happens on a regular basis.

Other drivers would benefit from hearing about this and a reminder to other drivers that it is a crime to drive off after a collision.

They left me with an £800 repair and an ‘at fault’ insurance claim.

The Willow Brook are investigating their CCTV.


[Ed: If anyone witnessed this incident, please contact us and we’ll put you in touch with Rebecca.]

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  1. Rebecca I hope you get it sorted out. Recently a member of my family was involved with a driver who crashed into his car and then drove off (not at the Willow Brook I may add). Luckily he took at photo of the driver/car and had a couple of witnesses. Reported it to the Police, eventually he admitted liability and his insurance paid up.

    The Willow Brook Centre have a pretty impressive CCTV system; I also believe they have ANPR (Automatic Number Plate Recognition) on the entrance road that records each car going in and out. Fingers crossed they might have recorded something.

    It’s a road traffic offence not to stop at a scene of an accident or report it to the police so they could end up in a spot of bother.

  2. ‘At Fault’ means that your policy pays out not that the incident was your fault. It is the policyholders insurance policy faulting to make a payment

  3. I also had my car damaged whilst parked @ the Willow Brook centre. Only minor damage admitedly probably a shopping trolley and it could have been kids. But it would have been nice if they could have left contact details, if i damaged someones property i would have left my number. Under the Road Traffic Act if you damage someones vehicle or property (tyre tracks on lawn) & do not exchange details with the owner it must be reported to the Police within a short time otherwise an offence has been commited. I very much doubt however if the Police would be interested in a minor RTC with no physical injury.