The month of November brought mixed news for the hundreds of Bradley Stoke residents who are still waiting to benefit from the rollout of superfast broadband, whether through BT’s commercial programme (Filton exchange, 0117 numbers) or the state-aided upgrade programme being managed by South Gloucestershire Council (SGC, affecting mostly 01454 numbers).
Frustrated customers within the postcode areas said by SGC to be served by cabinet no. 31 (located on the corner of Brook Way and Savages Wood Road) saw a glimmer of hope on 6th November when many of them reported that the cabinet was finally showing up in their BT Broadband Availability Checker result. However, many of them were not yet seeing the elusive Fibre to the Cabinet (FTTC) service as being ‘available’ on their lines.
Of those that were now able to order fibre broadband from the internet service provider (ISP) of their choice, several reported later on the Journal website that their installation appointments were subsequently cancelled or that the installation engineer had been unable to successfully install the service because of problems with the wiring in the cabinet.
The first report of a successful fibre broadband installation came on 17th November, more than two months after cabinet no. 31 had officially been declared “live and ready for service” by SGC.
There have also been reports from some readers of the BT checker result regressing to show the FTTC service as ‘unavailable’ when it had previously been ‘available’, in some cases after they had managed to place an order.
As we went to press, there were plenty of readers on cabinet no. 31 reporting that they were still waiting for the FTTC service become ‘available’ in their checker result. These reports came from residents living in Kemperleye Way, Hawkins Crescent, Linden Drive and The Culvert.
One Journal reader on cabinet no. 31, Hisham from Hawkins Crescent commented:
“It is very clear that the upgrade project has failed in communicating progress and updating the residents on what is happening and when.”
“The broadband checker tells us we are connected to cabinet no. 31 but there is no sign of FTTC and this has been ongoing for a number of months. Our neighbours opposite and only a few doors down are able to order fibre, however we are not.”
“This leads me to think that the work that has been completed on cabinet no. 31 is insufficient to meet demand or has not actually been completed. If this is a sign of the service we expect to receive, then only disappointment awaits us.”
Residents on cabinet nos. 30 (at the top end of Bradley Stoke Way, near the Hilton Hotel) and 36 (corner of Bradley Stoke Way and Brook Way, near Oaktree Crescent) will be hoping that they don’t have to endure the same saga of confusion and setbacks once their cabinets are (hopefully) declared “live and ready for service” in December.
The Editor comments
I would urge anyone frustrated by the poor communications surrounding this project to write to their SGC ward councillor(s) and MP. Here’s how: www.writetothem.com
This article originally appeared in the December 2014 edition of the Bradley Stoke Journal news magazine, delivered FREE, EVERY MONTH, to 9,450 homes in Bradley Stoke, Little Stoke and Stoke Lodge. Phone 01454 300 400 to enquire about advertising or leaflet insertion.
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