How to Complain

A First West of England X73 bus at the Linden Drive stop in Bradley Stoke, Bristol.

Frustrated by a bus that is delayed or never turns up? Fed up with unhelpful or non-existent response when you complain to the bus company? This page provides somewhere for you to let off steam and create a public record of the incident. Of course, if you have praise for a bus operator or driver, you can also mention that here!

In order that the operator is aware of the issues and can take any necessary action, you should also register an official complaint.

First Bus

To register a complaint, go to to the Contact Us page on the First Bristol, Bath and the West website and select ‘Problem with your journey?’ After checking the ‘Problem with your journey’ FAQs, you might then wish to register a complaint by choosing ‘Get in touch’ followed by ‘Reporting an issue’.

Other useful links

Your tweets about bus services issues

Share this page: