ADVERTORIAL: Bradley Stoke Surgery to introduce new patient access system

Phot of the front of Bradley Stoke Surgery.
Front aspect of Bradley Stoke Surgery.

A local GP surgery will soon be introducing a new patient access system that aims to streamline the handling of patient enquiries.

Bradley Stoke Surgery, which has 18,350 patients on its books, is planning to launch the new Klinik online consultation system on Tuesday 28th March 2023.

Klinik is a highly sophisticated online tool using Artificial Intelligence (AI) and allows patients to contact the Surgery quickly and easily. It is one of leading online consultation tools used in the UK. It is used by over 500 healthcare centres and is already helping over 2.4 million patients. Over 87 percent of patients surveyed by Klinik would rate their experience as ‘excellent’ or ‘good’ (March 2022).

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Appointments and queries about medical issues or requests can be made online through the Surgery’s website by clicking on the Klinik ‘banner’, and then by completing and submitting an online form. For those patients without internet access, they can still telephone the Surgery, where a Patient Co-ordinator will complete the Klinik online form with them and then submit it for action. The Surgery will then contact the patient via email, text message or telephone with the outcome of your request or enquiry.

The Klinik system’s software or AI can clinically prioritise work for clinicians to ensure a timely response to all medical issues or queries. The Surgery hopes that this new Access system will help to eliminate any frustration with its current phone system.

Head and shoulders photo of a man wearing a shirt and tie.
Dr Faisal Siddiqui, GP partner at Bradley Stoke Surgery.

Dr Siddiqui, a GP Partner at the surgery, said:

“We hope that this new system will help improve access at a time when the NHS is under immense pressure. The software is really simple to use and helps focus care on those who need it first.”

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UPDATE added 27th March 2023.

The following message appeared on the Bradley Stoke Surgery website today:

With effect from 28th March 2023, you can inform us of a new or ongoing health problem, request a repeat prescription, request a sick note and many other services via our Klinik system. Simply visit our website and click on the ‘Start here’ banner.

We expect this to take you around 5-10 minutes, and you can do this from anywhere on your phone or any other electronic device. You do not need a log in.

If you cannot go online, please telephone 01454 616262 and you will be directed to our Patient Co-ordinator team who will submit the Klinik request on your behalf.

Please note, the team cannot book appointments directly, and your enquiry will go via Klinik for assessment. You will then be advised of the most appropriate treatment plan.

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